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Refund Policies


Refund Policy

Group class cancellation refunds are at the discretion of Georgia School of Insurance (GSOI). All cancellations must be made 48 hours prior to schedule class dates. Group class costs are not based on class size and no refunds will be made because of student no-shows. It is the responsibility of the contact signee to ensure student participation and qualifications. GSOI makes no guarantees that students will pass or be granted a state license at the end of the course or state exams. Online courses fall within different guidelines and are subject to those terms and conditions. 

Online Courses Refund Policy

Customers may request a refund, less any shipping costs, within 24 hours of purchase, provided that they have spent less than 1 hour within the online study materials and have not accessed the Simulate Your Exam feature. Refunds will not be granted for failure to complete study materials. Access to online study materials will be terminated upon request of a refund.

Refunds may be requested by calling Customer Service at 800-586-2253 or emailing Customer Service at Any physical materials included in the purchase must be returned to ExamFX in original, unused condition. Refunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of use. Physical materials must be postmarked within 10 calendar days of the date that the refund is requested and will be subject to a $20.00 restocking fee. 


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